PRIVACY POLICY
Last Updated: Jul 10th, 2024
HELLO & WELCOME!
Welcome to Verator (https://verator.io)! We value your trust and are dedicated to protecting your privacy. This Privacy Policy (also “Policy”) explains how we collect, use, and protect your personal data to provide you with the best possible experience. We kindly request that you read this Policy carefully. By using our services, you agree to the terms outlined in this Policy.
If you have any questions or concerns, don’t hesitate to reach out to us anytime at support@verator.io.
DATA CONTROLLER
Verator is the controller of your personal data and is responsible for how it is handled. You can contact us at:
Company name: UAB “Verator”
Registration number: 306092631
Registered address: Eišiškių Sodų 18-oji g. 11, LT-02194 Vilnius
Email: support@verator.io
As the data controller, we determine the purposes and methods of data processing, ensuring your data is used responsibly and securely. We are also responsible for ensuring compliance with applicable personal data protection laws and for protecting your data with robust security measures against unauthorized access, loss, or misuse.
WHAT DATA WE COLLECT
Here's an inside look at the types of data we may gather:
(a) Account Information: This includes logs, user credentials, account settings, and other related details that help us manage and secure your account.
(b) Contact Information: We may collect your name, email address, phone number, physical address, and other contact details.
(c) Identification Information: This encompasses your date of birth, identification numbers, details of official documents, and any other data necessary to verify your identity.
(d) Authentication Information: We may gather data related to your usernames, passwords, multi-factor authentication (MFA) details, biometric data, and other similar data necessary to ensure secure access to our services.
(e) Company Information: If you represent a company, we may collect the company’s name, registration number, legal address, and other corporate details relevant to your interactions with us.
(f) Technical Information: Our systems may automatically collect information about your IP address, device type, browser details, and other device-related data.
(g) Compliance Information: We may gather any information necessary to comply with legal and regulatory requirements, including but not limited to Anti-Money Laundering (AML), Counter-Terrorist Financing (CFT), and Know Your Customer (KYC) measures.
(h) Orders & Transactions Information: This includes details about your order history, transaction records, and other related data.
(i) Payment Information: We may collect your credit card details, bank account information, and other payment-related data to process transactions securely.
(j) Financial Data: Information about your financial transactions and other related financial data may be collected.
(k) Communication & Support Information: We record emails, communication records (including phone calls), and customer support interactions.
(l) Surveillance Information: Where applicable, we may collect video recordings from our premises for security and safety reasons.
(m) Marketing Information: We may gather information about your marketing preferences and program participation.
WHY WE NEED YOUR DATA (PURPOSES & LEGAL BASES)
We use your data for various important purposes, ensuring the delivery and enhancement of our services while complying with legal requirements and protecting your interests:
(a) Services: Delivering our services to you (Contractual necessity).
(b) Accounts: Managing your user account (Contractual necessity).
(c) Identity Checks: Verifying your identity (Legal obligation, legitimate interests).
(d) Legal Compliance: Complying with laws and regulations (Legal obligation, public task).
(e) Dispute Resolution: Handling claims and disputes (Legal obligation, legitimate interests).
(f) Order Management: Managing your orders efficiently (Contractual necessity, legitimate interests).
(g) Transaction Processing: Processing your transactions securely (Contractual necessity, legitimate interests).
(h) Customer Support: Communicating with you and providing support (Contractual necessity).
(i) Risk Management: Ensuring the safety and efficiency of our operations (Legitimate interests, contractual necessity).
(j) Technical Support: Fixing technical issues and maintaining service quality (Contractual necessity, legitimate interests).
(k) Security: Keeping our systems and your data secure (Legal obligation, legitimate interests).
(l) Marketing: Sending you relevant information and offers (Consent, legitimate interests).
(m) Service Improvements: Continuously improving our services based on user feedback and data analysis (Legitimate interests).
HOW WE COLLECT DATA
We collect your data from various sources, namely:
(a) From You: When you sign up, create an account, or make transactions, you provide us with personal information directly.
(b) Cookies: We may use cookies and similar technologies to collect data when you interact with our website. Please see the Cookie Policy on our website for more information on cookies and similar technologies.
(c) Third Parties: Occasionally, we receive data from trusted third parties, such as service providers or public sources, to supplement our records and improve our services.
WHO GETS YOUR DATA?
We don’t sell or rent your data. We only share it with trusted partners who assist us in providing our services, ensuring they adhere to strict data protection standards. Our trusted partners include service providers, such as payment processors, data storage providers, and customer support platforms, all of whom are contractually obligated to protect your data. Additionally, we may share your data with authorities if legally required to comply with applicable laws and regulations.
DATA YOU NEED TO GIVE US
Some information is necessary for using our services. This required information will be clearly marked at the time it is collected. If you choose not to provide this information, it may limit your access to certain features or functionalities of our services. Other information is optional and can be controlled through your account settings. You can choose to provide or withhold this optional information without affecting your core use of our services. We encourage you to review and adjust your preferences to suit your privacy needs.
HOW LONG WE KEEP YOUR DATA
We respectfully retain your personal information only as long as necessary to accomplish the purposes for which it was gathered or as required by applicable laws. In certain situations, legal obligations, such as those pertaining to Anti-Money Laundering (AML), typically necessitate data retention for up to 5 years. In other circumstances, we determine retention periods based on our business needs and legal obligations, often aligning with the statutory limitation periods for potential claims against us, which may extend up to 10 years. Once the appropriate retention period has passed, we take careful steps to ensure your data is either securely deleted or anonymized to safeguard your privacy.
KEEPING YOUR DATA SAFE
Your data security is our top priority, and we take several steps to keep your personal information safe, for example:
(a) Encryption: We use top-notch encryption to protect your data both when it’s being transferred and when it’s stored, keeping it safe from unauthorized access.
(b) Access Controls: We have strict access controls so that only authorized team members can access your data. This includes using multi-factor authentication and role-based permissions.
(c) Regular Training: Our staff regularly undergo training on the best practices for data protection and privacy to stay up-to-date with their responsibilities in safeguarding your information.
(d) Security Audits: We conduct frequent security audits and assessments to find and fix any potential vulnerabilities in our systems and processes.
(e) Incident Response: Our incident response plan ensures we can quickly address and manage any data breaches or security incidents that might occur.
(f) Data Minimization: We only collect the data we need and keep it only as long as necessary, following the principle of data minimization.
You can also help protect your data by following, for example, these steps:
(g) Use Strong Passwords: Create unique and complex passwords for your accounts and change them regularly.
(h) Keep Software Updated: Regularly update your devices and software to protect against security vulnerabilities.
(i) Enable Two-Factor Authentication (2FA): Add an extra layer of security to your accounts by enabling 2FA whenever possible.
(j) Be Vigilant: Be cautious of phishing attempts and avoid sharing your passwords or personal information with untrusted sources.
By working together, we can ensure your personal information stays safe and secure.
YOUR RIGHTS
We are committed to respecting your privacy and ensuring you have control over your personal data. You have the following rights regarding the personal data we hold about you:
(a) Access Your Data: You have the right to request access to the personal data we hold about you. This includes information on how your data is being used and the purposes of processing.
(b) Correct Inaccurate or Outdated Data: If any of the personal data we hold about you is inaccurate or outdated, you have the right to request that we correct or update this information to ensure it is accurate and up-to-date.
(c) Delete Your Data: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purposes for which it was collected, or if you withdraw your consent and no other legal basis for processing exists.
(d) Restrict Processing of Your Data: You can request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data, or if the processing is unlawful and you oppose the deletion of the data and request restriction instead.
(e) Object to Certain Uses of Your Data: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or when processing is based on our legitimate interests. If you object, we will cease processing your data for these purposes unless we have compelling legitimate grounds to continue.
(f) Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another company or data controller where technically feasible.
(g) Withdraw Consent: If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Once consent is withdrawn, we will stop processing your data for the purposes you originally agreed to, unless we have another legal basis to do so.
To exercise any of these rights, please contact us at support@verator.io. We may need to verify your identity before processing your request to ensure the security of your personal data. Additionally, please note that the fulfillment of certain criteria may be required before you can exercise these rights. These rights are not absolute and may depend on various factors, including legal and regulatory requirements. If any exemptions or limitations to these rights apply, we will notify you of these at the time we receive your application.
TRANSFERRING DATA INTERNATIONALLY
Your personal data may be transferred outside the European Union (EU) and the European Economic Area (EEA). When this occurs, we ensure it remains protected and your privacy rights are upheld through various legal safeguards.
We use Standard Contractual Clauses (SCC), approved by the European Commission, to provide legal guarantees for data transfers. Additionally, we may enter into data protection agreements with our partners and service providers, ensuring strict privacy standards are met. In some cases, data transfers are based on European Commission adequacy decisions, which recognize certain countries as providing an adequate level of data protection.
We regularly review and update our practices to ensure compliance with data protection laws. If you have any questions or concerns about international data transfers, please contact us at: support@verator.io.
AUTOMATED DECISIONS
We do not use automated decisions that produce legal effects or significantly affect you. However, we may use profiling to enhance and personalize your experience with our services.
COMPLAINTS
We take your privacy seriously and strive to handle your personal data with the utmost care. If you have any concerns or complaints about how we manage your data, we want to hear from you. Here’s how you can raise your concerns or lodge a complaint:
(a) Contact Us Directly: If you are worried about our data handling practices or believe that we have not complied with data protection laws, please reach out to us: support@verator.io. Our support team is here to address your concerns and work towards a resolution. We aim to respond to all complaints promptly and effectively.
(b) Lodging a Complaint with the Supervisory Authority: If you are not satisfied with our response or prefer to escalate the matter, you have the right to lodge a complaint with the supervisory authority. In Lithuania, the relevant authority is the State Data Protection Inspectorate.
POLICY CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to check our website regularly for the latest version. Significant changes will be notified to you directly through email, our website, or other effective communication methods.
QUESTIONS?
We are here to help with any questions you may have about our Privacy Policy or how we handle your personal data. For more information, please contact us at support@verator.io.
Last updated: 10 July 2024
Welcome to Verator (https://verator.io)! We value your trust and are dedicated to protecting your privacy. This Privacy Policy (also “Policy”) explains how we collect, use, and protect your personal data to provide you with the best possible experience. We kindly request that you read this Policy carefully. By using our services, you agree to the terms outlined in this Policy.
If you have any questions or concerns, don’t hesitate to reach out to us anytime at support@verator.io.
DATA CONTROLLER
Verator is the controller of your personal data and is responsible for how it is handled. You can contact us at:
Company name: UAB “Verator”
Registration number: 306092631
Registered address: Eišiškių Sodų 18-oji g. 11, LT-02194 Vilnius
Email: support@verator.io
As the data controller, we determine the purposes and methods of data processing, ensuring your data is used responsibly and securely. We are also responsible for ensuring compliance with applicable personal data protection laws and for protecting your data with robust security measures against unauthorized access, loss, or misuse.
WHAT DATA WE COLLECT
Here's an inside look at the types of data we may gather:
(a) Account Information: This includes logs, user credentials, account settings, and other related details that help us manage and secure your account.
(b) Contact Information: We may collect your name, email address, phone number, physical address, and other contact details.
(c) Identification Information: This encompasses your date of birth, identification numbers, details of official documents, and any other data necessary to verify your identity.
(d) Authentication Information: We may gather data related to your usernames, passwords, multi-factor authentication (MFA) details, biometric data, and other similar data necessary to ensure secure access to our services.
(e) Company Information: If you represent a company, we may collect the company’s name, registration number, legal address, and other corporate details relevant to your interactions with us.
(f) Technical Information: Our systems may automatically collect information about your IP address, device type, browser details, and other device-related data.
(g) Compliance Information: We may gather any information necessary to comply with legal and regulatory requirements, including but not limited to Anti-Money Laundering (AML), Counter-Terrorist Financing (CFT), and Know Your Customer (KYC) measures.
(h) Orders & Transactions Information: This includes details about your order history, transaction records, and other related data.
(i) Payment Information: We may collect your credit card details, bank account information, and other payment-related data to process transactions securely.
(j) Financial Data: Information about your financial transactions and other related financial data may be collected.
(k) Communication & Support Information: We record emails, communication records (including phone calls), and customer support interactions.
(l) Surveillance Information: Where applicable, we may collect video recordings from our premises for security and safety reasons.
(m) Marketing Information: We may gather information about your marketing preferences and program participation.
WHY WE NEED YOUR DATA (PURPOSES & LEGAL BASES)
We use your data for various important purposes, ensuring the delivery and enhancement of our services while complying with legal requirements and protecting your interests:
(a) Services: Delivering our services to you (Contractual necessity).
(b) Accounts: Managing your user account (Contractual necessity).
(c) Identity Checks: Verifying your identity (Legal obligation, legitimate interests).
(d) Legal Compliance: Complying with laws and regulations (Legal obligation, public task).
(e) Dispute Resolution: Handling claims and disputes (Legal obligation, legitimate interests).
(f) Order Management: Managing your orders efficiently (Contractual necessity, legitimate interests).
(g) Transaction Processing: Processing your transactions securely (Contractual necessity, legitimate interests).
(h) Customer Support: Communicating with you and providing support (Contractual necessity).
(i) Risk Management: Ensuring the safety and efficiency of our operations (Legitimate interests, contractual necessity).
(j) Technical Support: Fixing technical issues and maintaining service quality (Contractual necessity, legitimate interests).
(k) Security: Keeping our systems and your data secure (Legal obligation, legitimate interests).
(l) Marketing: Sending you relevant information and offers (Consent, legitimate interests).
(m) Service Improvements: Continuously improving our services based on user feedback and data analysis (Legitimate interests).
HOW WE COLLECT DATA
We collect your data from various sources, namely:
(a) From You: When you sign up, create an account, or make transactions, you provide us with personal information directly.
(b) Cookies: We may use cookies and similar technologies to collect data when you interact with our website. Please see the Cookie Policy on our website for more information on cookies and similar technologies.
(c) Third Parties: Occasionally, we receive data from trusted third parties, such as service providers or public sources, to supplement our records and improve our services.
WHO GETS YOUR DATA?
We don’t sell or rent your data. We only share it with trusted partners who assist us in providing our services, ensuring they adhere to strict data protection standards. Our trusted partners include service providers, such as payment processors, data storage providers, and customer support platforms, all of whom are contractually obligated to protect your data. Additionally, we may share your data with authorities if legally required to comply with applicable laws and regulations.
DATA YOU NEED TO GIVE US
Some information is necessary for using our services. This required information will be clearly marked at the time it is collected. If you choose not to provide this information, it may limit your access to certain features or functionalities of our services. Other information is optional and can be controlled through your account settings. You can choose to provide or withhold this optional information without affecting your core use of our services. We encourage you to review and adjust your preferences to suit your privacy needs.
HOW LONG WE KEEP YOUR DATA
We respectfully retain your personal information only as long as necessary to accomplish the purposes for which it was gathered or as required by applicable laws. In certain situations, legal obligations, such as those pertaining to Anti-Money Laundering (AML), typically necessitate data retention for up to 5 years. In other circumstances, we determine retention periods based on our business needs and legal obligations, often aligning with the statutory limitation periods for potential claims against us, which may extend up to 10 years. Once the appropriate retention period has passed, we take careful steps to ensure your data is either securely deleted or anonymized to safeguard your privacy.
KEEPING YOUR DATA SAFE
Your data security is our top priority, and we take several steps to keep your personal information safe, for example:
(a) Encryption: We use top-notch encryption to protect your data both when it’s being transferred and when it’s stored, keeping it safe from unauthorized access.
(b) Access Controls: We have strict access controls so that only authorized team members can access your data. This includes using multi-factor authentication and role-based permissions.
(c) Regular Training: Our staff regularly undergo training on the best practices for data protection and privacy to stay up-to-date with their responsibilities in safeguarding your information.
(d) Security Audits: We conduct frequent security audits and assessments to find and fix any potential vulnerabilities in our systems and processes.
(e) Incident Response: Our incident response plan ensures we can quickly address and manage any data breaches or security incidents that might occur.
(f) Data Minimization: We only collect the data we need and keep it only as long as necessary, following the principle of data minimization.
You can also help protect your data by following, for example, these steps:
(g) Use Strong Passwords: Create unique and complex passwords for your accounts and change them regularly.
(h) Keep Software Updated: Regularly update your devices and software to protect against security vulnerabilities.
(i) Enable Two-Factor Authentication (2FA): Add an extra layer of security to your accounts by enabling 2FA whenever possible.
(j) Be Vigilant: Be cautious of phishing attempts and avoid sharing your passwords or personal information with untrusted sources.
By working together, we can ensure your personal information stays safe and secure.
YOUR RIGHTS
We are committed to respecting your privacy and ensuring you have control over your personal data. You have the following rights regarding the personal data we hold about you:
(a) Access Your Data: You have the right to request access to the personal data we hold about you. This includes information on how your data is being used and the purposes of processing.
(b) Correct Inaccurate or Outdated Data: If any of the personal data we hold about you is inaccurate or outdated, you have the right to request that we correct or update this information to ensure it is accurate and up-to-date.
(c) Delete Your Data: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purposes for which it was collected, or if you withdraw your consent and no other legal basis for processing exists.
(d) Restrict Processing of Your Data: You can request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data, or if the processing is unlawful and you oppose the deletion of the data and request restriction instead.
(e) Object to Certain Uses of Your Data: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or when processing is based on our legitimate interests. If you object, we will cease processing your data for these purposes unless we have compelling legitimate grounds to continue.
(f) Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another company or data controller where technically feasible.
(g) Withdraw Consent: If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Once consent is withdrawn, we will stop processing your data for the purposes you originally agreed to, unless we have another legal basis to do so.
To exercise any of these rights, please contact us at support@verator.io. We may need to verify your identity before processing your request to ensure the security of your personal data. Additionally, please note that the fulfillment of certain criteria may be required before you can exercise these rights. These rights are not absolute and may depend on various factors, including legal and regulatory requirements. If any exemptions or limitations to these rights apply, we will notify you of these at the time we receive your application.
TRANSFERRING DATA INTERNATIONALLY
Your personal data may be transferred outside the European Union (EU) and the European Economic Area (EEA). When this occurs, we ensure it remains protected and your privacy rights are upheld through various legal safeguards.
We use Standard Contractual Clauses (SCC), approved by the European Commission, to provide legal guarantees for data transfers. Additionally, we may enter into data protection agreements with our partners and service providers, ensuring strict privacy standards are met. In some cases, data transfers are based on European Commission adequacy decisions, which recognize certain countries as providing an adequate level of data protection.
We regularly review and update our practices to ensure compliance with data protection laws. If you have any questions or concerns about international data transfers, please contact us at: support@verator.io.
AUTOMATED DECISIONS
We do not use automated decisions that produce legal effects or significantly affect you. However, we may use profiling to enhance and personalize your experience with our services.
COMPLAINTS
We take your privacy seriously and strive to handle your personal data with the utmost care. If you have any concerns or complaints about how we manage your data, we want to hear from you. Here’s how you can raise your concerns or lodge a complaint:
(a) Contact Us Directly: If you are worried about our data handling practices or believe that we have not complied with data protection laws, please reach out to us: support@verator.io. Our support team is here to address your concerns and work towards a resolution. We aim to respond to all complaints promptly and effectively.
(b) Lodging a Complaint with the Supervisory Authority: If you are not satisfied with our response or prefer to escalate the matter, you have the right to lodge a complaint with the supervisory authority. In Lithuania, the relevant authority is the State Data Protection Inspectorate.
POLICY CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to check our website regularly for the latest version. Significant changes will be notified to you directly through email, our website, or other effective communication methods.
QUESTIONS?
We are here to help with any questions you may have about our Privacy Policy or how we handle your personal data. For more information, please contact us at support@verator.io.
Last updated: 10 July 2024