Please read these Terms and Conditions (hereinafter, the “Terms”) carefully before using any services, provided by UAB "Verator", including but not limited to website (hereinafter the “Website”), and any other content, products and services (collectively, the “Services”) as described in these Terms.

If you do not agree with these Terms, you may not access or use the Website, or any Services provided through the Website. Please note, that all information and Services provided on the Website are provided on an “as is” basis without any warranty whatsoever.

These Terms constitute an electronic agreement that is concluded between Verator and you. References in these Terms to "Verator", "we", "our" or "us", are to UAB "Verator", and references to “User”, "you" or "“your" are to the person with whom Verator enters into these Terms.

The AML Policy is an integral part of the Terms. By accepting the Terms, you are automatically agreeing with the AML Policy (


Verator is a stand-alone digital currency exchange business, where you deal directly with Verator. Specifically, the provider of the digital currency exchange Services is UAB "Verator", a limited liability company, established and existing under the laws of the Republic of Lithuania, company number: 306092631, with its registered office at Eišiškių Sodų 18-oji g. 11, LT-02194 Vilnius, Lithuania.

Verator is a regulated entity and provides the Services in accordance with the laws of Lithuania. Verator is registered as the Virtual Asset Service Provider (VASP) and  virtual currency exchange operator in the State Enterprise Centre of Registers of the Republic of Lithuania lists.

By visiting or accessing the Website and/or the Service, you (1) confirm that you have read and accepted all terms and conditions outlined in these Terms, as amended from time to time, (2) acknowledge and agree to be bound by these Terms, and (3) confirm that you have read and understood the latest version of our Privacy Policy (  and our AML Policy (

These Terms, including our Privacy Policy and the AML Policy, any and all notices, notifications, policies, warnings and disclaimers constitute entire agreement between you and Verator.

We may make amendments to the Terms and related Verator’s policies at any time by posting the updated Terms (a “Updated Terms”) on the Website or by providing a copy of it to you. The Updated Terms shall, where lawful, be effective as of the time it is posted on the Website or provided to you (unless we state otherwise) but will not apply retroactively. We will notify you of any material change to the Terms relating to the Services by email in advance, where we are required to do so under the applicable law. We will notify you about other significant changes in these Terms. This can be done by posting a notification on the Website and/or sending you an email (if appropriate) in advance, not later than ten (10) days before the Updated Terms or changes become effective.

You agree that your continued access and/or use of the Services after the posting or provision of a Updated Terms, or after the date the change takes effect, constitutes your acceptance of such Updated Terms or change.
You agree that all your subsequent transactions will be subject to the current version of the Terms. If you do not agree with any our changes or updates, you should close your Account and cease using the Services.

Our Services consist of facilitating the User’s request (order) to buy or sell of virtual assets/digital currency (“Digital Currency”) using different payment methods – bank cards, bank wire transfers or similar. The applicable Fees, including the service fee for exchange, is incorporated to the final amount the User is willing and is expected to pay. In certain cases, Verator can collect the Fees from the User on behalf of other parties involved in the transaction (partners, acquiring banks, acquirers, etc.).

Verator does not keep or manage any Digital Currency wallets and/or Euro deposits.
Verator only offers the Services regarding Digital Currency the Services supports. Please, check the Website regularly to be aware of what Digital Currency are supported. You should not attempt to use your Account to manage Digital Currency the Services does not support.

Verator does not provide the Services:

  • in countries, subject to financial sanctions imposed by Lithuania and according to FATF recommendations;
  • for non-EU and non-CIS citizens (except the United Kingdom, Norway, Switzerland - those countries are also allowed);
  • to the Users that have previously been terminated or suspended from using the Service.

The exchange of the Digital Currency is under the regulation of AML laws of the Republic of Lithuanian and Verator‘s policy is to comply with applicable laws and regulations regarding AML and identity verification (know your customer / KYC procedures), and to detect and prevent the use of Verator‘s Services for money laundering or to facilitate criminal or terrorist activities. Accordingly, Verator has implemented the AML Policy which is compliant with the most updated EU AML rules and regulations.

Depending on your country of residence, you may not be able to use all the functions of the Website or the Services. It is your responsibility to follow those rules and laws in your country of residence and/or country from which you access the Website and the Services.

The provision of the Services might be delayed due to circumstances including but not limited to technical difficulties, reasonable doubts about the nature or source of funds, loaded in the Account, carrying out AML/KYC checks as set forth in the AML Policy, etc.

The Services and the use of the Website are only available to individuals or legal entities, that:
  • are at least 18 years of age (for individuals);
  • have the capacity to enter into a legally binding contract and use the Website and Services, and are not prohibited to do so by the applicable laws;
  • are residing or incorporated in countries and territories we support.

Verator reserves the right to ask for proof of age from the User and the User’s  Account with Verator may be suspended until satisfactory proof of age is provided.

You agree not to grant any individual or organization access to your User’s Account, except as specified herein, as doing so may violate these Terms and/or the applicable laws.

You cannot create an Account on the Website if your Account has previously been suspended by Verator.

The User who wants to start using the Service has to register (sign up) and create a Verator account (the “Account(s)”). An Account is held by the User with the specific objective of exchanging the Digital Currency (like Bitcoin) and fiat currency through the Verator’s Services. During registration on the Website, an Account is created for the User. Verator will confirm the Account registration via the email address provided during registration.

The Account is personal and only its holder, i.e. the User, has the right to use it. The User can have only one Account. If Verator has suspicions that the User has opened several Accounts, then Verator may without prior warning suspend or terminate the User Accounts. If due to inaccurate data the User has created several Accounts, the User shall inform Verator thereof, so that all created Accounts would be merged into one Account.

The Account is opened for the User for an indefinite period of time. The User agrees to monitor all changes on their Account closely on regular basis, including but not limited to any changes in the Account balances.

The User agrees to provide Verator with true, accurate, current, and complete proof of identity, and to promptly update their personal Information if and when it changes. The User shall bear any losses that occur due to submission of incorrect or invalid data.


In order to receive access to the Services, provided on the Website, you will have to provide certain information and documents and undergo a verification procedure. For more information, please, read the AML Policy (

For registration at the Website, Verator asks the User to provide with the following: name, surname, email, phone number and referral code (optional). Before an Account is activated it will be validated by Verator and third-party AML/ KYC service provider with which Verator has made an agreement (check for the correct e-mail address, Digital Currency wallet and verify identity according to most recent AML requirements).

Verator may at any time request you to provide additional documents and information and/or updated documents and/or information and documents submitted before and reserves the right to do so at its sole discretion. Failure to abide by these requirements may result in temporary or permanent cessation of the Services provision and/or Account suspension.

You are solely responsible for the accuracy, validity, and correctness of all information and documentation you submit to Verator. Should there be any error, mistake, update, or change in information or documents you have submitted prior, you are obliged to notify Verator immediately.

Verator shall have the right to refuse to register the Account for you and subsequently provide the Services to you without indicating the reasons, however, Verator shall assure that the refusal to register will always be based on significant reasons which Verator does not have to or does not have the right to reveal.

To use the Services, the User must perform the User’s identification (verification) and complete the KYC form, where required by Verator.

For the know-your-customer ("KYC") performance, the User should provide the passport or ID card or driving license and the utility bill (proof of address). In addition, the User should take a photo of him(her) self-holding the identification document submitted alongside his/her face together. Passport, ID card and driving license expiry date should be more than one month. The User should also provide the correct name during verification as used with the bank account to assure Verator can compare and validate that name on the bank account from which the transfer has been made and completed is the same as the name provided during verification.

Also, you may be requested to provide additional or updated information, data and / or documents. Your refusal to provide such information, data, documents and/or provision of insufficient or false information, data, or documents shall be deemed to be a ground for Verator to refuse to enter into contractual relations or to decide to terminate contractual relations with you regarding the provision of Services under the Terms and may be subject for disclosure to relevant authorities if required under the applicable laws. Besides, for the performance of KYC or other anti-money laundering or counter-terrorist financing procedures, Verator may be required to provide information received from you to third parties. By accepting the Terms, you are informed that information about you would be provided to such third parties to the extent needed for the onboarding of the client and to perform subsequent legitimate actions (including, but not limited to monitoring of business relationships).

If the User’s turnover at the Account is over EUR 15,000.00, Verator asks to provide the User’s source of funds. Identification documents of the User must have an expiry date of more than one month. Acceptable proof of address documents includes household utility bills, bank statements, credit card statements, solicitor’s letters confirming recent house purchases, tax documents, or local authority tax bills. These documents must be no more than three months old and show the User’s name and current address.

When performing the User’s identification, Verator has the right to demand the User to provide originals of the documents and/or their copies and/or copies of documents approved by a notary, or another person authorized by the state. In addition, Verator may request further information with respect to Verator’s anti-money laundering and know-your-customer obligations. These documents will be notarized if needed at the User’s expense. Verator may reject documents that fail compliance or security checks and is not obligated to explain its findings. Verator may decide, at its sole discretion, to terminate your Account on the basis that such documents or verification provides a negative or uncertain conclusion or Verator suspects that Client is not aged 18 or over.

While visiting, accessing, using the Website and Services, you agree to:
  • not provide false, inaccurate, incomplete and misleading information to Verator;
  • not violate intellectual property rights (trademark, copyright, patent, and other intellectual property rights) of Verator or other persons;
  • not use the Website in any way that can damage, disable or overburden the Website, which may include but is not limited to uploading or in any other way, while using the Website, sending viruses, Trojan horses, spyware, adware or any other malicious code; performing DDoS attacks, interfering with or disrupting any network, equipment, or server connected to or used to provide services on the Website;
  • not attempt to gain unauthorized access to the Website, other Users’ Accounts, computer systems or networks connected to the Website or to extract data from the Website;
  • not share your Account and/or password with third parties or use any other person’s Account and/or password;
  • not impersonate or misrepresent your affiliation with another User, person or entity, nor make other fraudulent, false, deceptive, or misleading representations;
  • not violate any laws that apply in your jurisdiction concerning the use of Digital Currency;
  • not violate or assist any third party in violating these Terms and/or any applicable laws, including international laws, statutes and regulations.

The User must create a strong password for the Account and keep it strictly confidential. We highly recommend the User to follow the security measures for the Account and private key protection, such as to do the following: (1) use strong, unique passwords and a reputable password manager, regularly update passwords and avoid reuse; (2) store private keys offline or in hardware wallets, create and securely store multiple backups in encrypted formats; (3) always verify the authenticity of emails, messages, and websites before providing any personal information; (4) do not share your private keys or passwords, or other sensitive information.

If the User loses his/her Account passwords, the User undertakes to change the passwords immediately or, if the User does not have a possibility to do so, the User must notify Verator thereof immediately (not later than within one calendar day) with the request to change the password. Verator shall not be liable for consequences that have originated due to the User’s notification failure.

Warning: Please exercise your caution to be protected from phishing and other cyber threats. Phishing attacks may involve fraudulent communications that appear to come from reputable sources, aiming to steal sensitive information such as passwords and private keys. You should be vigilant against phishing attacks.

The User is responsible for the security of its private key, username, and password, and any and all actions of the User or its representative in the Account. Verator is not liable for any losses or damages resulting from phishing attacks or other cyber threats. It is the User's responsibility to take appropriate security measures to safeguard the User's information. The User must report any hacking attempts or security breaches to Verator immediately. For the avoidance of doubt, the User should immediately notify Verator if (i) there has been an unauthorized transaction sent from the User’s Account; or (ii) there has been unauthorized access to the User’s Account. Additional verification may be required for security breaches.

Please refer to our Secure Payment Handling Policy ( for information about our measures for ensuring payment security and PCI DSS compliance.

The User will provide one of its wallet addresses for Digital Currency to Verator where Verator can send Digital Currency to the User. Verator shall not be held responsible for the loss of Digital Currency resulting from the User not being able to access its personal wallet and/or Digital Currency address(es) which the User provided to Verator to be used by Verator for sending Digital Currency to the User.

When buying Digital Currency through the Services, the User generates request (order) directly to Verator to buy specific Digital Currency for that price what is on a market - once the payment from the User is received. The exchange Services are subject to the Verator’s Offer Price. "Offer Price" means the liquidity-adjusted price of a given Digital Currency amount in terms of local currency as quoted on the Website or other partner website through which Verator is providing its Services. The Offer Price is stated as a "Buy Price," which means the price in terms of local currency at which you purchase Digital Currency from Verator. For the purpose of any transaction which incorporates the Offer Price, you agree, as a condition of using the Services, and by accepting you are aware that prices on a market are changing, so you will see the exact amount of Digital Currency you get - after your payment is received by Verator and Verator than execute your request (order) to buy Digital Currency.

The User acknowledges and agrees that the Digital Currency price is based on the Verator’s Offer Price. Volatile market conditions, third-party caused delays and API delays can affect the Offer Price negatively, for which Verator cannot be held responsible. The User also acknowledges and agrees that the payment in relation to the transaction may be delayed due to the unavailability of banking operators, for which Verator cannot be held responsible.

Through the Website and/or the Account, the User can receive the Services (such as purchasing and/or selling the Digital Currency) by submitting its orders to Verator. In order to carry out a transaction via the Services the User shall fill in the order and submit it for execution as described below in this Transaction Policy section.

Expected Processing Times.
Due to the inherent nature of the Digital Currency networks, the User acknowledges and agrees that execution of its request (order) to buy Digital Currencies and subsequent transfer to its Account may take between one (1) hour and twenty-four (24) hours, barring unforeseen or unavoidable network issues after the User’s payment is successfully received to the Account.

Minimum Order Size.
The minimum order size for Digital Currency if paid via a bank transfer is 1000.00 EUR. For payment card orders, the minimum order size is 10.00 EUR. Any change in the minimum order size shall take effect when published on the Website and the User’s continued use of the Services will be deemed to constitute the User’s acceptance of such change.

Transactions Flow.
A buy transaction is initiated after your payment notification has been received from the Verator’s payment service provider and is processed by Verator. The Digital Currency will be sent to the Digital Currency address of your wallet after finishing the buy transaction. The Digital Currency price for your transaction will be locked in for a short period, so you know exactly how much Digital Currency you will receive. If your payment takes more than the lock in period to finalize, the Digital Currency price will be updated with the Verator Offer Price at the time of receiving your payment signal. In that case the final amount of the Digital Currency sent to your wallet may differ slightly.
The minimum and maximum transaction sizes depend on the status of your Account and are visible at the Payment Verification window.

When buying the Digital Currency by SEPA bank transfer, you acknowledge and agree to the following conditions:
  • You will be provided with the details of the Verator bank account after clicking the review order button on the Payment verification (Buy) page.
  • SEPA bank transfers are processed daily after receiving a notification from our bank of your transfer. Expect a lead time of one (1) to three (3) working days between your bank transfer and receiving the Digital Currency in your wallet address.
  • You should initiate your SEPA transfer from the bank account, which is under the same name you used to complete verification on the Account.
  • You should put your Verator payment reference in the 'comment' (sometimes called 'label' or 'reference') field of the bank transaction.
  • You should only transfer Euro amounts within the limits of your Account and the exact amount you saw on the payment verification window.
  • If you transfer money, but your ID verification has failed - please start the verification process again through or write email to and ask for help. If within ten (10) working days you will not complete verification successfully because of the issues from your side, Verator is responsible to take 10% fee from the amount you sent (with minimum of 5 euros and maximum of 20 euros). The amount will be transferred to the same IBAN account the transfer was made to Verator.
  • If you transfer the amount which exceeds the one you have to pay based on the order you accepted - Verator will exchange Digital Currency for the amount you have transferred with the updated amount/volume of Digital Currency you have selected.
  • After your SEPA bank transfer is processed, it usually takes 1-5 working days to show on our bank account.
  • Once our bank confirms your transfer, we initiate a buy transaction, and the Digital Currency will be sent to your blockchain wallet address.
  • The estimated amount of the Digital Currency on the Offer details page is based on the market price at that moment.
  • The final amount of the Digital Currency you receive will differ from the estimate as the price is determined at the moment when your order is actually traded, this means - when your bank transfer is received.
  • The final exchange selection will depend on the market situation and exchange availability at the time your order transaction is processed.
  • When the Digital Currency is sent to your wallet address you will receive a confirmation email with the transaction details.

A sell transaction is initiated after the Digital Currency transfer notification has been received and is being processed by Verator. The fiat currency will be sent to your IBAN account after finishing the sell transaction. When you initiate sell transaction you can see initial quote (price), which is indicative. After you initiate the sell transaction you have 48 hours to send Verator your Digital Currency. The final price will be calculated when Verator receives your Digital Currency into indicted wallet address. In that case the final amount of fiat currency sent to your wallet address may differ from initial quote (price).

When selling the Digital Currency, you acknowledge and agree to the following conditions:
  • You will be provided with the details of the Verator’s wallet after clicking the review order button on the Payment verification (Sell) page.
  • Expect a lead time of 1 to 5 working days between our bank transfer and receiving the fiat currency in your IBAN account.
  • You should provide us with the bank account, which is under your name.
  • You should only transfer the exact amount you saw on the transfer verification window.
  • If you transfer the Digital Currency, but your ID verification has failed - please start the verification process again through or write email to and ask for help. If within 10 working days you will not complete verification successfully because of the issues from your side, Verator is responsible to take a 10% fee from the amount you sent (with a minimum of 5 euros and a maximum of 20 euros). The amount will be transferred to your IBAN account you indicated during verification.
  • If you transfer the amount which exceeds the one you have to pay based on the order you accepted - Verator will exchange fiat currency for the amount you have transferred in the Digital Currency.
  • The minimum transfer is equal to 10 euros and the maximum is equal to 15 000 euros.
  • Once we get your Digital Currency transfer to Verator’s blockchain wallet address, we initiate a sell transaction, and the fiat currency will be sent to your IBAN account.
  • The estimated amount of fiat currency on the Offer details page is based on the market price at that moment.
  • The final amount of fiat currency you receive will differ from the estimate as the price is determined at the moment when your order is actually traded, this means - when your cryptocurrency transfer is received.
  • When your fiat currency is sent to your wallet address you will receive a confirmation email with the financial transaction details.

Since Verator provides the Services by electronic means, your instructions given to Verator shall be confirmed by the means Verator uses to confirm your identity on the Verator’s Website or via other communication means as may be agreed between you and Verator in writing. Your consents, approvals, acceptances and other statements given through the use of the Services/Account or via other agreed communication means shall have the same legal validity as your signature on a written document. Your agreements concluded with Verator via the Services shall be deemed to be written agreements concluded between you and Verator.

The User acknowledges that certain limits may apply to the exchange of the Digital Currency, including volume limits, which will be specified in the User’s Account. Verator reserves the right to change these limits at its sole discretion. Limits may be set per order, per day, and/or per month. If the User's Account reaches a specified limit, the User must follow the steps notified by Verator.

Verator reserves a right to process the order of the User if the amount of the fiat currency received to the bank account of Verator is different from the order amount, however, only if the difference is not more than EUR 20.00. In case the discrepancy is larger than EUR 20.00, Verator would contact the User via e-mail with a request to place an order with a sum, corresponding to the amount sent. Under the circumstances where there is no information received from the User within three (3) business days, or if the User refuses to place a correct order, Verator will issue a refund, and direct the transfer back to the original sender, using the bank details of the User.

In case the Digital Currency or funds are send to the incorrect account according to the incorrect data provided by you (i.e. you indicate a wrong IBAN number of your E-money account or blockchain wallet), it shall be considered that Verator has fulfilled the obligations properly and shall not be obliged to repay the transferred amount to you. Even though Verator shall not be held liable for the currency transfer based on the incorrect data provided by you, Verator shall take all reasonable measures to track the executed payment operation and shall put reasonable efforts to recover funds. All information necessary to track the executed payment operation shall be provided by you to the extent allowed under the applicable laws which should assist you in directly contacting the person, who has received the payment for the issue of returning the transferred funds or the Digital Currency.

In case you have noticed that funds or Digital Currency have been transferred to your Account or your blockchain wallet by mistake or in other ways that have no legal basis, you are obliged to immediately notify Verator of this and unconditionally commit to repay Verator the funds or return the funds or Digital Currency which was transferred by mistake in three (3) business days from the receipt of such request from Verator. You have no right to use or manage mistakenly credited funds or Digital Currency and must return such funds to Verator immediately upon first request.

The User agrees to pay Verator the fees for every transaction completed via the Service (the “Fee(s)”). The Fees fall into four main categories: (1) Processing Fee: different payment methods have different associated costs, the processing fee depends on the payment method chosen by the User; (2) Service Fee: Verator may imposes a service fee, depending on the chosen payment method and Digital Currency; (3) Network Fee: a network fee is required to process transactions on the blockchain, this fee is charged per transaction, regardless of the amount paid, and varies based on market demand for the particular Digital Currency selected; (4) Transaction Fee: a transaction fee may be applied to each transaction, reflecting the costs associated with facilitating the transaction, where this fee is calculated based on the type and size of the transaction and is disclosed to the User at the time of the transaction. The costs for a transaction through the Verator’s Services consist of a service fee and/or a bank fee.

Transaction Fees. The Transaction Fee Verator charges the User on the purchase of the Digital Currency is 9% for a wire transfer, and 10% for the debit/credit card payment.

The Fees related to buying of the Digital Currency are as follows:

• Processing fee: 2,5%
• Network fee: 0.00075 BTC / 40 USDT ERC20 / 4 USDT TRC20

• Service fee: 2%
• Network fee: 0.00075 BTC / 40 USDT ERC20 / 4 USDT TRC20

The Fees related to selling of the Digital Currency are as follows:

Visa / Mastercard
• Processing fee: 3%
• Service fee: 0.5%

• Processing fee: 1,5 EUR
• Service fee: 2%

Verator reserves the right to change the Fees from time to time and retains the authority to unilaterally adjust its Fees. However, any modifications will only affect new transactions. Existing transactions will not be subject to fee adjustments. Therefore, the total and definitive Fees displayed when placing your order are conclusive and final. Any change in the Fees shall take effect when published on the Website and User’s continued use of the Services will be deemed to constitute User’s acceptance of such change.

The applicable Fees for any transaction will be displayed to you before executing a given transaction. Once your order is placed, the displayed Fees are binding and final. Fees shall be paid at the time of the completion of each transaction.

Verator is not obliged to issue an invoice. Verator‘s details might appear on the User’s bank statement.

By providing the Services of exchanging Digital Currency units for units of another Digital Currency or fiat currency and vice versa, Verator uses then-prevailing market exchange rate for the given trading pair (e.g. BTC/EUR). You further acknowledge and agree that whilst the prices displayed on our Website may take into account market data from various sources, they are not taken directly from any one source, and therefore may not match prices that you see elsewhere (including prices quoted on other exchanges, conversion services and market data providers).

When the User creates a sell order and submits Digital Currency for exchange, the order will be closed with a market-type order at the current market rate combined from multiple exchanges.

All sale prices (exchange rate) of Digital Currency will be quoted in fiat currency as determined by Verator. You hereby understand and agree that any price or rate of Digital Currency which appears on the Website, at which we sell Cryptocurrency, is accurate for that moment alone, due to the highly volatile nature of the price of Digital Currency and the period of time required for completing the transaction. Such period of time may vary depending on the method of payment and the third-party payment processors which are used by you or by us, as the case may be. The final price of your transaction will be at the transaction rate which appears on the Website upon execution and as stated in the order transaction summary, subject to the deduction of the Transaction Fee.

You understand and agree that the final price may be either higher or lower than any other rate which was previously available on the Website, in accordance with value fluctuation which may occur, that this may change in your favour or not, and that we have no control whatsoever on such change.

When transferring or exchanging units of Digital Currency for another Digital Currency or fiat currency, respective assets shall be debited and credited onto your Account.

The User acknowledges and agrees that after making the first payment, the User will have 48 hours to complete the verification. In case of refusal or expiration of the specified period, Verator will return the funds to the User's Account.

Before executing the currency exchange, Verator shall have a right to suspend it and demand from you documents which prove the legal source of funds related to the exchange. In case you do not submit such documents, Verator shall have a right to refuse to execute the exchange and to provide related information to relevant authorities, if required under the applicable laws.

Once your order to exchange the Digital Currency has been completed, it cannot be canceled or reversed.

Verator reserves the right to refuse to process, or to cancel or reverse, any order for the Digital Currency at its sole discretion. Reasons for this may include, but are not limited to, the User having insufficient funds or the inability to transfer funds. This right remains even after funds or Digital Currency, as the case may be, have been debited from the User's Account. The order to exchange the Digital Currency can be canceled by Verator in an event of a technical fault of the Services. If the Digital Currency exchange is to be supported by other payment service providers (e.g. in case of SWIFT payments), Verator may terminate execution of transfer of funds or the Digital Currency if lawfully requested by those payment service providers.

Please note, that the Digital Currency is a digital non-returnable and non-refundable asset for which you lose your right of withdrawal. The exchange of the Digital Currency is final and there are no refunds for them, and no returns are permitted, except as expressly provided in this Refund and Return Policy section below.

Our refund and return policy applies exclusively to the funds which the User has sent to Verator in accordance with the order placed using the Website and/or the Account. Any Digital Currency trades, made at the exchange third-party platforms, will not be refunded.

If the User terminates the Terms or the Account, or if Verator terminates the provision of the Services to the User, the User’s funds left on the Account will be transferred to the User's bank account or to the account in another payment system indicated by the User (not, in any case, to the third-party accounts, these accounts are not supported for transfer, refund, return). Verator has the right to deduct from such repaid funds the amounts that are due to Verator.

Verator reserves the right to abort a transaction at any time and to return received payments or the Digital Currency to the User. Verator has a right to refund and return payment back to a sender without a further explanation.

In rare circumstances relevant solely to wire transfers made to Verator, such as (1) failure of the User to provide the relevant KYC documents required by Verator; (2) if the User chooses to cancel the order, Verator reserves the right to cancel wire transfer order. In the event Verator cancels the order, if Verator already received the funds from the User with regards to such order, Verator will, subject to applicable law and regulation, refund such funds to the User. Such refund will be made to the same source from which they have originated, after deduction of any cost or expense Verator incurs with regards to such transfer, including without limitation any wire transfer charges, currency exchange charges and/or payment processing charges. The User's funds may, at the Verator’s sole discretion, be returned to another source to which the User is the beneficiary, as long as the User provides Verator with the required documents and information to verify that the account to which the funds were requested to be refunded belongs to the User.

Any fees incurred as a result of a refund request (i.e. refund fee) are to be paid by the User. The refund fee is 5% from the total amount received but not less than 10 euro.

Our Services are accessible to the citizens of the following countries: Australia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

The User may not use the Services and/or the Website if the User is located or is a resident of a geographic area in which access to or use of the Services and/or the Website is prohibited by applicable law, decree, regulation, treaty, or administrative act, including without limitation the following territories: United States Of America, Kuwait, Qatar, Saudi Arabia. Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad & Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iran, Iraq, Occupied Palestinian Territories, Pakistan, Syria, Vanuatu, Ethnic groups of the Caucasus belonging to Russian Federation (Chechens, Lesgid, Ossetians, Ingushes, etc.) ("Restricted Territories"). Certain partial restrictions may apply to additional geographic areas, as shall be notified by Verator from time to time. The Restricted Territories list may change from time to time for reasons, which include but are not limited to licensing requirements and any other legal and regulatory changes. Without derogating from the section above the User shall not use the Services where it is prohibited by law or regulation.

The User understands and accepts that Verator is unable to provide the User with any legal advice or assurances in respect of his/her use of the Services and Verator makes no representations whatsoever as to the legality of the Services in the User’s jurisdiction.

As long as you agree to and actually comply with these Terms, Verator grants you a personal, non-exclusive, non-transferable, non-sublicensable and limited right to access and use the Website and the Services as specified in these Terms.

Unless otherwise specified, all information, content or other materials on the Website (the “Materials”) are the property of Verator and its licensors, and are protected by copyright, trademark and/or other applicable laws. You may view or otherwise access the Materials from the Website solely for your personal, informational, non-commercial use. We may provide access to certain parties to access specific data and information through our API (Application Programming Interface) or through widgets.

The trademarks, service marks and logos of Verator or others used in the Website are the property of Verator and their respective owners. The software, proprietary technology, domain name, text, images, colour combinations and graphics, data, prices, trades, charts, graphs, as well as the structure, selection and order of its contents used on the Website belong to Verator. The trademarks and Materials should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means.

Please note, that any unauthorised use is prohibited and may violate copyright, trademark and/or other applicable laws and could result in criminal or civil liability.

All Services are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied. Verator does not represent that this Site will be available 100% of the time to meet your needs. Verator will strive to provide you with the Services as soon as possible but there are no guarantees that access will not be interrupted, or that there will be no delays, failures, errors, omissions or loss of transmitted information. Verator will use reasonable endeavours to ensure that the Website can normally be accessed by you in accordance with these Terms. Verator may suspend use of the Website for maintenance and will make reasonable efforts to give you notice. You acknowledge that this may not be possible in an emergency. Verator cannot be held liable for any malfunction, breakdown, delay or interruption to the Internet connection, or if for any reason the Services are unavailable at any time or for any period.

The Verator’s liability to you shall be limited as follows:
  • Verator shall be liable only for the direct losses caused by Verator due to direct and substantial breach of the Terms, and only for such losses which might reasonably be foreseen by Verator at the time of breach;
  • Verator compensation for losses caused due to breaches of the Terms shall be limited to the amount of the transaction(s) that is (are) the subject of the claim less any amount of Fees that may be due and payable in respect of such transaction(s);
  • in all cases, Verator shall not be responsible for the profit and income the User has not received, loss of User's reputation, loss or failure of User's business, and any indirect damages.

Verator shall not be liable for any of the following types of loss or damage arising under or in connection with these Terms or otherwise:
  • Money funds transfer from the Account and for other Payment operations with money on the User's Account if the User has not protected his/her Passwords and identification instruments, and they have become known to other persons, and also for illegal actions and operations of third persons performed using counterfeited and/or illegal documents or illegally received data;
  • Errors made by banks, payment systems and other third persons;
  • Consequences which arise after Verator legally terminates the Agreement, cancels User’s Account or limits access to it, also after reasonable limitation/termination of provision of a part of the Services;
  • Any loss of profits or loss of expected revenue or gains, including any loss of anticipated trading profits and / or any actual or hypothetical trading losses.
  • Any loss of or damage to reputation or goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or actual or anticipated savings.
  • Any loss of use of hardware, software or data and / or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of Digital Currency price data; any error or delay in the transmission of such data; and / or any interruption in any such data.
  • Any loss or damage whatsoever which does not stem directly from the breach of these Terms by Verator; and / or any loss or damage whatsoever which is in excess of that which was caused as a direct result of the breach of these Terms by Verator (whether or not the User is able to prove such loss or damage).
  • Any loss due to circumstances beyond the control of Verator, such as war or the threat of war, a change of political regime or other third-party actions.
  • The User should be very attentive while specifying the wallet number. In case a typing error was made, and the funds were directed to the wallet which is different from the one belonging to the User, the transaction is irrevocable. It is suggested to use a wallet that only the User has access to. Verator does not bear the responsibility for the loss which may result from a typing error and / or the use of the wallet which is accessible to third parties.
  • Any damage sustained to you as a consequence of untrue, incomplete, incorrect or misleading information, instructions or documents provided by you (or a person acting on behalf of you) to Verator in exercising its rights under the Terms or failure to provide the required information, instructions or documents in time. You shall be fully responsible for the correctness, completeness and timeliness of any information, instructions or documents provided to Verator by you / persons acting on behalf of you.
  • Any improper performance or non-performance of obligations under the Terms where it is caused by force majeure circumstances which are proven according to the applicable laws or is caused by third parties which is beyond Verator’s control.

In case of any circumstances of force majeure that have occurred and remain in effect beyond your and the Verator’s (the “Parties’“) control and that a Party could neither foresee nor prevent for objective reasons, if these circumstances prevent a Party from proper fulfilment of its obligations hereunder, the term for fulfilment of such obligations hereunder shall be extended for the period of the effect of such circumstances of insuperable force. The circumstances of force majeure shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, failure of power supply or communication system or other similar circumstances that prevent the Parties from the proper fulfilment of their obligations hereunder.

Right to Act, Eligibility. By registering the User's  account, you represent and warrant that:
  • It is a corporation (in case the User is a legal entity), validly existing under the laws of the jurisdiction of its incorporation and it conducts its business in compliance with applicable laws and not in violation of the rights of any third party; it has all right, power and authority to enter into the Terms and to fully perform its obligations hereunder; and there is no other restriction, limitation, contractual obligation or statutory obligation which prevents it from fulfilling its obligations under the Terms;
  • you are at least 18 years old (in case the User is a natural person) and have the legal capacity to accept these Terms and engage in any transactions connected with the Services. Verator reserves the right to ask for proof of age from the User and the User’s Account may be suspended until satisfactory proof of age is provided;
  • you will comply with the laws and regulations of your jurisdiction when accessing and/or using the Website and the Services;
  • you are not a politically exposed person (PEP);
  • you are not located in the Restricted Territories;
  • your wallet is owned and controlled exclusively by you, and you are the legitimate owner and are allowed to use all digital currencies within transactions being carried out;
  • you are not subject to international sanctions;
  • the execution of the transaction does not and will not violate any other agreement to which you are bound or any law, rule, regulation, order or judgment to which you are subject;
  • you possess the knowledge and judgment necessary to decide whether to use the Services or otherwise engage with others using the Services;
  • the origin of your funds is from legal sources (i.e., salary, dividends, inheritance or similar), the funds are not related to money laundering, validation of legal assets, etc.
  • your citizenship country is the same as a country which issued the ID document which you provided during the KYC process. In case your citizenship country does not correspond to the country which issued your ID document, you will separately contact Verator and indicate your citizenship.

Use of the Services. You represent and warrant that:
  • you will not provide access to the Account to any third parties which are not authorized to initiate transactions on your behalf;
  • you have not previously been removed or suspended from the Service;
  • you will use the Services pursuant to, and only for the purposes set forth in the Terms for your personal, legitimate purpose;
  • you will not use the Services for any unlawful purpose or any act or omission that is illegal in the place where you are located or normally domiciled or where Verator is located, including for any of the following: (1) money laundering, terrorist financing, financial crime, white-collar crime and corruption, human trafficking (including child pornography); (2) muggling (including narcotics, weapons, drugs, tobacco, etc.); (3) cybercrime; (4) activities and services related to violation of intellectual property rights; (5) credit counselling or repair agencies; (6) credit protection or identity theft protection services; (7) direct marketing or subscription offers; (8) Internet, mail or telephone order pharmacies or pharmacy referral services; (9) items that encourage, promote, facilitate or instruct others to engage in illegal activity; (10) items that may be counterfeit including, but not limited to designer handbags, clothing and accessories, and consumer electronics; (11) items that promote hate, violence, racial intolerance, or the financial exploitation of a crime; (12) items that promote, support or glorify acts of violence or harm towards self or others; (13) live animals; (14) medical equipment; (15) multi-level marketing businesses (MLM); (16) payment aggregators; (17) prepaid phone cards or phone services; (18) purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses; (19) rebate-based businesses; (20) up-sell merchants; (21) using the Service as a means to transfer funds between bank accounts held in the same name; (22) using the Service for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy; (23) using the Service to collect payments that support pyramid or Ponzi schemes, matrix programs, other “business opportunity” schemes or certain multi-level marketing programs; (24) using the Service to control an account that is linked to another account that has engaged in any of the foregoing activities; (25) using the Service to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent; (26) using the Service to intentionally interfere with another user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code; (27) using the Service to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others; (28) using the Service to send or receive funds for something that may have resulted from fraud or other illegal behaviour; (29) using the Service while impersonating any person or entity or falsely claiming an affiliation with any person or entity.

To the extent permitted by the applicable laws, you agree to defend, indemnify, and hold harmless Verator from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from: (i) your use of and access to the Services and/or the Website; (ii) your violation of any term of these Terms; or, (iii) your violation of the applicable laws, including any law, rule, or regulation, or the rights of any third party.

While Verator strives to partner with reputable third parties, Verator do not control, endorse, or assume responsibility for the actions, policies, or practices of these third parties. Third-party services and websites operate independently and have their own terms of use and privacy policies. It is the User's responsibility to review these terms and policies before engaging with third-party services. Verator makes no warranties or representations regarding the accuracy, reliability, or quality of any third-party services or content. Verator shall not be held liable for any loss or damage resulting from the use of third-party services or reliance on their content, actions, or policies.

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Verator has no control over the contents of those sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

You acknowledge that Verator may use third-party service providers in the performance of the Services provided that such third-party service providers are bound by terms and conditions substantially similar to those Verator is bound to under the Terms. In addition, you acknowledge that Verator may use any of its affiliates in the performance of the Services. Disclosure of confidential information to such third-party service providers as long as such information is needed for the proper provision of Services shall not be considered as breach of the Terms and you agree with such disclosure.

Please note that Verator is not a payment service provider and do not provide financial services. The payment transactions through the Services are processed by the payment service provider (“PSP”) engaged by Verator. The User authorizes the engaged PSP to process all transactions on behalf of the User. This includes, but is not limited to, the collection, processing, and transfer of funds as necessary to complete transactions using the Services. The User acknowledges and agrees that all transactions made through the PSP are subject to the PSP’s terms and conditions and that the PSP is solely responsible for the handling and processing of these transactions.

You hereby acknowledge that you are informed that Verator may be also relying on third-party information about you (and vice versa) for identification purposes to the extent allowed under legal acts.

The User confirms that the User understands and agrees that the risks associated with the Services are acceptable by the User, taking into account the User’s objectives and financial capabilities.

The User acknowledges that purchasing or selling Digital Currency carries significant risk. Prices can fluctuate on any given day, and because of such fluctuations, Digital Currency may gain or lose value at any time. Digital Currency may be subject to large swings in value and may even become absolutely worthless. Digital Currency trading has special risks not generally shared with official currencies, goods, or commodities in a market. Unlike most currencies, which are backed by governments or other legal entities, or commodities such as gold or silver, Digital Currency is a unique kind of currency, backed by technology and trust. There is no central bank that can take corrective measures to protect the value of Digital Currency in a crisis or issue more currency.

The User acknowledges and agrees that Verator does not act as a financial advisor, does not provide investment advice services, and any communication between the User and Verator cannot be considered as investment advice. Verator provides exclusively exchange services and does not offer brokerage services to Users. Without prejudice to our foregoing obligations, in asking us to enter into any transaction, the User represents that it has been solely responsible for making its own independent appraisal and investigations into the risks of any transaction. The User represents that the User has sufficient knowledge, market sophistication, and experience to make its own evaluation of the merits and risks of any transaction and that they have received professional advice thereon. Verator gives no warranty as to the suitability of the Services and assumes no fiduciary duty in our relations with the User.

Verator is not liable for any price fluctuations in Digital Currency. In the event of a market disruption, Verator may, at its discretion and in addition to any other right and remedy, suspend the Services. Verator will not be liable for any loss suffered by the User resulting from such action. Following any such event, when the Services resume, the User acknowledges that prevailing market rates may differ significantly from the rates available prior to such event.

Verator has the right to unilaterally and without prior warning apply one or several of the following measures:
  • suspend execution of any transfers;
  • suspend the provision of all or part of the Services to the User;
  • limit User's access to the Account;
  • detain the User's funds which has caused a dispute until it is resolved;
  • fully or partially suspend transaction on the Account and/or the relevant payment instrument;
  • refuse to provide the Services to the User;
  • return frozen funds on the User’s Account to the primary sender of such funds.
In the latter case, at first transferred funds of a primary sender will be frozen on the User’s Account, and if the User does not perform requested actions (additional identification of the User, submitting requested documents, etc.) within the set time period, or if the User does not submit a reasoned explanation of the indicated case, the frozen funds will be returned to the primary sender.

The User agrees and understands that for various reasons the User’s Account may become temporarily suspended and may not be accessible or operational, including without limitation due to technical disruptions or force majeure situations. The User agrees to waive any and all rights, claims or causes of action of any kind pertaining to any damage as a result of such situations. The User also agrees that Verator will not be liable to the User or to any third party for any suspension or termination of the Account, Services or Website.

The Account and/or the payment instrument can be blocked at the initiative of the User if the User submits a request to Verator and informs Verator that the payment instrument of the User has been stolen or lost in another way, or funds on the Account and/or the payment instrument is used or may be used in another illegal manner.

Verator reserves the right at any time and without prior notice to limit, suspend or terminate the Services and any Account, suspend the User’s access to the Website and its content, and take nesessary technical and legal steps to keep the User off the Website, if Verator considers that the User (1) is creating or the User’s actions are leading to the possible legal liabilities, (2) is infringing the intellectual property rights of Verator or third parties, (3) is acting inconsistently with the applicable laws or these Terms, or (4) is processed or engaged in money laundering, financing of terrorism or other criminal activity.

Additionally, Verator may, in appropriate circumstances and at its discretion, suspend or terminate the Account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Website or another User’s Account or providing assistance to others attempting to do so, (2) overcoming software security features limiting the use of or protecting any content, (3) usage of the Services to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms, (5) failure to pay or making fraudulent payment for transactions, (6) unexpected operational difficulties, (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by Verator, acting in its sole discretion; or (8) if the Account is unconfirmed by the User or has been inactive for a period of six (6) months or more.

The User has the right to terminate the Terms or the Account by notifying Verator thereof in writing 30 (thirty) calendar days in advance.

Termination of the Terms or the Account by the User does not exempt the User from appropriate execution of all responsibilities to Verator, including obligations to pay fees or to reimburse or indemnify Verator, which have arisen until the termination. In the event of a dispute between Verator and the User, Verator has the right to detain funds under dispute until the dispute is solved.

Verator reserves the right to terminate these Terms and close any existing Account with or without prior notice, at the Verator’s own discretion, if:
  • the User has failed to furnish or has furnished false, incorrect or incomplete information regarding their identity or the origin of their funds;
  • the User is, or has been, connected with or suspicion arises to Verator that the User is connected with money laundering and/or terrorist financing or performance of fraudulent activities;
  • Verator has suspicion that the the User is using, has used or has attempted to use the Account for conducting any unlawful activities, including for money laundering or terrorist financing related operations, as well as for any activities aimed at circumventing international sanctions, restrictions or prohibitions or national sanctions or any other restrictions;
  • no operations have been made on the Account of the User for more than a year;
  • Verator is in possession of information about the User’s reputation which may have a direct or indirect impact on the operations of Verator or may cause unfavourable implications for the Verator;
  • the supervisory authority, government institution, international organization, or bank partner urges termination of the business relationship with the User;
  • the User fails to provide the information requested by Verator or required under applicable laws;
  • the User is in violation ony of the provisions of these Terms amd/or the Verator’s policies;
  • in other cases specified in the Verator’s policies.

Verator does not provide any form of financial, investment, or legal advice. Verator may provide information on the price, range, volatility of Digital Currency and events that have affected the price of these, but this is not considered investment advice and should not be construed as such. Any decision to purchase or sell Digital Currency is your decision and Verator will not be liable for any loss suffered. You are responsible for seeking independent financial and legal advice before making any decisions related to the use of Verator's Services.

The User acknowledges and agrees that all transactions conducted through Verator are at their own risk. Verator disclaims any liability for any financial or legal decisions made by the User based on information or the Services provided by Verator. The User should perform their own due diligence and rely on their own judgment in making such decisions. The User agrees to hold Verator harmless from any and all claims, losses, or damages arising from or related to their financial or legal decisions.

Any communication between Verator and you shall take place primarily through email indicated in these Terms and the e-mail you have provided while registering to the Website. Notices and other communication sent by email shall be deemed delivered to and received by the recipient on the same business day it was sent.

Verator shall not be responsible for any mistake, inaccuracy, technical defect or damage caused by incorrect, outdated user contact details and their subsequent use by Verator.

Usage of other means of communications between you and us, including the post or telephone, is allowed and will be considered valid.


In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. You may submit your claim or complaint regarding the Services provided by us by sending a notification via email at We will consider your complaint without prejudice based on the information you have provided, and any information we have in your possession.

Within 15 business days of our receipt of your complaint the we will address all points raised in your complaint by sending you a notice via email ("Resolution Notice") in which we will: (i) offer to resolve your complaint in the way you requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. In exceptional circumstances, if we are unable to respond to your complaint within 15 business days for reasons beyond our control, we will send you a holding reply indicating the reasons for a delay in answering your complaint and specifying the deadline by which we will respond to your complaint (which will be no later than 35 business days from our receipt of your complaint).

Any offer of resolution made to you will only become binding on us if accepted by you. An offer of resolution will not constitute any admission by us of any wrongdoing or liability regarding the subject matter of the complaint. If you are not satisfied with the offer of resolution provided to you, you have the right to use all other legal remedies to protect your rights, including to file a complaint with the competent Lithuanian authorities.


Verator collects, processes, and stores the User’s personal data in accordance with applicable data protection laws and regulations. Information and documents, submitted by you to Verator are processed according to provisions of our Privacy Policy. Please refer to our Privacy Policy ( for more information.

The User is solely responsible for determining, reporting, and paying any and all taxes required under applicable laws arising from the use of the Verator's Services, including but not limited to transactions involving Digital Currency and digital assets.

The User agrees to comply with all relevant tax laws and regulations, and to report and remit any taxes due to the appropriate tax authorities. The User agrees to indemnify and hold Verator harmless from any liability, claim, or expense (including attorneys' fees) arising from the User's failure to comply with tax laws or regulations.

These Terms, and any disputes arising out of or related to these Terms or the use of the Services, shall be governed by and construed in accordance with the laws of the Republic of Lithuania.

If it has not been possible to resolve a dispute through the dispute process set out in the Complaints section above, any dispute arising out of or in connection with these Terms, including any question regarding the existence, validity or termination of these Terms, shall be referred to and finally resolved by Lithuanian courts.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

The User and Verator acknowledge that the digital form of these Terms is legally equal to the agreement executed in written form. The Terms is posted in English language. If there are any discrepancies, the English version shall prevail.

Due to the exchange rate difference, the difference in the time of the transaction, as well as other circumstances affecting the course, the size of the real fees may be different from the stated.

The Digital Currency price consists of different ticker exchange prices inclusive of the Verator's fees.


If you have any feedback, questions, or complaints relating to the Service, the Website, your Account or any other matter, please, contact us via email at

When you contact us please provide with your name, email address, and any other information we may need to identify you, your Account, and the relevant matter on which you have feedback, questions, or complaints.

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